Frequently Asked Questions

Choose a tour, select your cruise date and group size, and complete secure checkout. For a custom excursion, contact us to request a quote.

You can book up to 12 hours before your excursion, subject to availability.

First, we email your reservation confirmation. Before your tour, we send a separate email with your exact meeting point (inside the port for port pickups), a photo of your assigned driver's ID badge, and the driver's contact number. Keep both emails handy on your cruise day.

Yes. Contact us with your interests, group size, and preferred date to request a private or custom tour. The Damajagua Waterfalls + Monkey Park + Dominican Lunch excursion is shared, with private transportation available for an additional charge quoted by group.

For the Damajagua Waterfalls + Monkey Park + Dominican Lunch excursion, groups of 10 or more can request a group rate. Contact us with your date and group size for a quote. Ask us about group pricing for other excursions.

Group requirements depend on the excursion and vehicle. Select your number of travelers on the tour page to check the available booking options, or contact us before booking.

Cancel at least 25 hours before your scheduled excursion start time for a full refund. If you need to cancel closer to departure, contact us as soon as possible.

If your ship was scheduled to visit the port you booked but does not dock there, you will receive a full refund. Notify us as soon as the cruise line confirms the change. This policy does not cover an unreported booking mistake by the guest.

We adjust the excursion schedule to your ship’s actual arrival. Please notify us as soon as your cruise line announces a delay.

If we cancel a tour due to unsafe weather conditions, you'll receive a full refund or the option to switch to an alternative excursion.

Yes. Every excursion includes round-trip transportation for cruise guests, with pickup and return inside the cruise port terminal. We email your exact meeting point and driver details after your reservation confirmation.

For Amber Cove pickup, your driver meets you inside the port. After your reservation confirmation, we email the exact meeting point, a photo of your assigned driver's ID badge, and the driver's contact number. If you booked pickup elsewhere, follow the location in that email.

Yes — guaranteed. We carefully plan all excursions to ensure you return to the port well before your ship's departure time. In our years of operation, we have never caused a passenger to miss their ship.

Yes! All of our guides speak both English and Spanish fluently. Some guides also speak French, German, or Italian.

We recommend comfortable shoes, sunscreen, sunglasses, a hat, swimsuit (for water excursions), cash for tips and personal purchases, and a camera. Check your tour listing for any activity-specific items.

Many of our excursions are family-friendly! Each tour listing includes age requirements and recommendations. Beach days and cultural tours are great for all ages. Adventure tours like zip-lining and the 27 Waterfalls have minimum age requirements.

All tours are priced in US Dollars (USD). We accept major credit cards through our online booking system. Tips are best given in cash (USD is widely accepted locally).

Tips are not included in the tour price. If you enjoyed your experience, tipping your guide is customary and appreciated. A typical tip is $5-10 USD per person.

Prices and age limits vary by excursion. On Monkey Home + Butterflies + Birds, children ages 3–11 are US$39 and infants ages 0–2 join free. Check each tour page for its exact prices and minimum age.